In a recent episode of UC Today’s video series, technology reporter Dave Michels and host Rob Scott discuss crucial insights from the TalkingPointz Insider Report, focusing on AI developments, Microsoft Teams milestones, AI-driven schedulers, customer engagement trends, and recent industry moves. The report provides a comprehensive look at the current landscape and future trends in enterprise communications.
In a recent episode of UC Today’s video series, technology reporter Dave Michels from TalkingPointz and host Rob Scott delve into the key trends and predictions influencing the enterprise communications landscape. The discussion centers around the latest TalkingPointz Insider Report, offering crucial insights for industry insiders, vendors, consultants, and analysts.
Key Topics Discussed:
AI Winter: Michels explores the potential onset of an AI slowdown, commonly referred to as an “AI Winter,” and examines its implications for the industry.
Microsoft Teams Milestones: The conversation highlights Microsoft’s achievement of surpassing 1 million Teams Rooms and reaching 20 million PSTN (Public Switched Telephone Network) users, marking significant milestones in enterprise communication tools.
AI Schedulers: The duo discusses the revolutionary impact of AI-driven schedulers on calendar management and productivity enhancement, emphasizing their game-changing potential.
Customer Engagement Trends: An analysis of the forthcoming consolidation in the Contact Center as a Service (CCaaS) market is provided, indicating significant shifts for both vendors and customers.
Industry Moves: Michels comments on NEC’s departure from premises-based Unified Communications (UC) and the retirement of Meta’s Workplace, along with the emergence of Google Vids as a notable productivity tool.
This report offers a comprehensive examination of the current state and future directions of enterprise communications, addressing pivotal areas like AI advancements, market consolidation, and key industry metrics. For further details, viewers can connect with Rob Scott and Dave Michels on LinkedIn and X (formerly Twitter).
Brands Mentioned:
- Microsoft
- NEC
