A recent study by Freshworks involving 7,000 senior decision-makers across 12 countries reveals that 65% of UK business leaders trust AI to enhance operations, but 35% are hindered by unclear regulations. Despite saving time, 37% hesitate to integrate AI due to regulatory uncertainties, with 46% fearing job replacement. However, trust increases with human review of outputs.
A recent study by Freshworks, surveying over 7,000 senior decision-makers and managers across 12 countries, has underscored the significant effect of artificial intelligence (AI) regulation on UK businesses. The research reveals that 65% of UK business leaders trust AI to enhance their operations, yet 35% identify unclear regulations as a primary obstacle to broader AI adoption.
AI tools offer notable time-saving benefits, with the average leader saving over three hours weekly and 11% saving more than nine hours. Despite these advantages, 37% of UK leaders are hesitant to integrate AI, primarily due to regulatory uncertainties. Compared to their global counterparts, British leaders exhibit greater concern over this issue.
Additionally, nearly half (46%) of respondents fear AI could replace jobs within their sectors. However, trust in AI increases if human review of outputs is mandatory, according to 70% of respondents. Common uses for AI include content creation (43%), data analysis (39%), and brainstorming (35%).
Freshworks CPO Prakash Ramamurthy highlighted AI’s role in boosting productivity, stating the technology is delivering on its promise by freeing employees for higher-level tasks and demonstrating compelling returns.
