A recent survey by Opinium shows that one-third of UK adults perceive little impact of AI in their daily lives, with significant distrust towards its use in areas such as vehicle control and healthcare diagnosis. Despite some acceptance in language understanding and cybersecurity, there remains a gap between consumer perception and investor optimism for AI applications. CEO Guy Windsor-Lewis emphasises the need to build understanding and trust, especially in critical sectors like healthcare.
A new survey conducted by Opinium reveals that one-third of UK adults perceive little impact of artificial intelligence (AI) in their daily lives. The poll, which included 2,000 participants, indicates significant distrust among Brits towards AI technologies for certain applications.
Among the key findings, 56% of respondents expressed reluctance to trust AI in controlling vehicles, and 41% are hesitant about AI diagnosing health issues. Financial decision-making by AI is distrusted by Brits almost twice as much as it is trusted, and there is also skepticism regarding AI’s capability to enhance customer service through chatbots.
However, some areas show more acceptance of AI. Notably, 44% of respondents trust AI for natural language understanding and translation, compared to 22% who distrust it. Additionally, 36% are more inclined to trust AI for enhancing cybersecurity, as opposed to 26% who do not.
The survey reflects a gap between the anticipated opportunities for AI, as seen by investors, and the current experience and perception of consumers. This data comes 18 months after OpenAI launched its large-language model, ChatGPT.
Guy Windsor-Lewis, CEO of Locale, commented on the findings, highlighting the need to address the lack of understanding and trust in AI, especially in critical areas involving health and safety.
